Laptops fixed.
Macs unstuck.
PCs un-stressed.
Newcastle's independent computer-repair shop since 2013. Bring it in, drop it off, or we'll come to you — homes, offices, shops across Tyne & Wear. Plain-English fixes, fixed prices, no jargon.
Four ways
we can help.
Whether it's a poorly home laptop, a small office that depends on its kit, or a Friday-afternoon emergency — pick the lane that fits. We'll quote a fixed price up front, every time.
Home laptops, family Macs, the printer that hates you.
- Free 'no-fix, no-fee' diagnostic
- Hardware & software repair
- Virus & malware clean-up
- SSD upgrades & tune-ups
- Home Wi-Fi & printer setup
Small offices, shops and trades that can't afford downtime.
- Remote support included
- Email, Microsoft 365 & backups
- Cyber-essentials prep
- Monthly health report
- On-site visits across Tyne & Wear
It's Friday at 4pm. Nothing works. We're already on it.
- Same-day call-out, evenings included
- Remote takeover in minutes
- Won't leave until it works
- No hourly meter — fixed quote
- Weekend cover available
Dropped, drowned, deleted, ransomwared. Bring it in.
- Failed hard drives & SSDs
- Accidentally formatted partitions
- Corrupted SD cards & USB sticks
- Ransomware decryption attempts
- No recovery, no fee
* All prices indicative. Final quote agreed before any work begins. 90-day warranty on every repair.
In, fixed, out.
No drama.
The plan is simple. You drop the kit off (or we collect it), we tell you what's up and what it'll cost, then we fix it. No hourly meters, no surprise add-ons, no “we'll have to send it away for two weeks”.
Most jobs are done same-day in our Pilgrim Street workshop. Business clients get a four-hour SLA across Tyne & Wear. Emergencies, evenings and weekends — we cover those too.
Walk into the workshop, or book an on-site visit across Tyne & Wear.
We find the fault and ring you with a fixed price before any work starts.
Most repairs same day. Tested, cleaned, 90-day warranty on every job.
Sound familiar?
We see it every week.
Takes 20 minutes to boot? Usually a tired hard drive or clogged Windows. Most sorted same day.
MacBook Air & Pro screens, hinges, keyboards. Apple-certified parts where we can.
Strange browser windows, dodgy 'support' calls, locked files. Full clean, fresh defences.
Photos, accounts, dissertations. Switch the drive off and ring us — time matters.
Patchy upstairs signal, dead spots in the back room. Mesh setups, no fancy upsells.
Microsoft 365, Google Workspace, old POP3 accounts. Inbox back without losing a thing.
Thirteen years on Pilgrim Street.
Thousands of machines saved.
- MacBook Air & Pro — all years
- iMac, Mac mini, Mac Studio
- Dell, HP, Lenovo, Asus laptops
- Custom-built & gaming PCs
- Office servers & NAS units
- Printers, routers, mesh Wi-Fi
Our office network went down on the morning of a tax deadline. I rang Northern IT in a panic — they were here inside the hour, had us back up before lunch, and didn't charge a fortune for it. We've been on their monthly plan ever since.
Tell us what's up.
We'll ring you back.
Fill in the form and we'll be in touch within an hour during workshop hours. Or just walk in to Pilgrim Street with the machine — first come, first served.
Newcastle upon Tyne, NE1 6SQ